FAQs & Policies
Find answers to common questions
What Is Our Return Policy?
We accept returns within 14 days of delivery for items that are unworn, unwashed, and in their original condition with tags attached.
To initiate a return, please contact us at contact@bliss-dept.com with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Sale items are final sale and cannot be returned or exchanged.
How Long Does Shipping Take?
We ship worldwide from Romania. Orders are processed within 1–3 business days. Estimated delivery times:
- Romania: 1-2 business days
- Europe: 5–10 business days
- Rest of the world: 7–14 business days
Do We Ship Internationally?
Yes, we ship to most countries worldwide. International shipping times vary by location.
For international orders outside the EU, customs duties and import taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the order total.
How Do I Track My Order?
Once your order ships, you'll receive a tracking number via email. Use this to track your package.
Product Sizing
Please check the size guide on each product page to ensure you are ordering the correct size. If you’re still unsure, please contact our customer support team: contact@bliss-dept.com.
Product Issues
MY PRODUCT ARRIVED DAMAGED - WHAT SHOULD I DO?
Please send us images showing the damage so we can assist you further and resolve this as quickly as possible. (this will then need to be sent to us to deal with).
MY PRODUCT IS FAULTY - CAN I GET A REPLACEMENT?
Please contact Customer Support and provide images of the issue. Once we receive them, we’ll investigate this and advise you on the next steps.
I RECEIVED THE WRONG ITEM - HOW DO I GET THE CORRECT ONE?
Please contact Customer Support and provide images of the item you received with the tags still attached? Once we have them, we can arrange the process to get the correct item sent out to you.
THERE IS A MISSING PART IN MY ORDER - WHAT DO I DO?
Please contact Customer Support and provide images. Once we’ve received them, we’ll advise you on the next steps.
Contact us at contact@bliss-dept.com
Discounts
CAN I USE MORE THAN ONE DISCOUNT CODE?
Only one discount code can be used per order - codes can’t be combined or stacked with other promotions.
If you have multiple codes, we recommend using the one that gives you the best discount for your order.
CAN I USE MY DISCOUNT ON SALE ITEMS?
Unfortunately, discount codes can only be used on full-priced items and can’t be applied to sale items or outlet collections.
If you’re shopping during a sale, the prices shown already include the best available discount.
CAN I USE MY CODE ON GIFT CARDS?
Yes, you can combine gift cards with discount codes.
I FORGOT TO USE MY DISCOUNT CODE - CAN IT STILL BE APPLIED?
Unfortunately, we’re unable to apply discount codes after an order has been placed.
WHY WAS MY DISCOUNT REMOVED AT CHECKOUT?
Discounts can sometimes be removed at checkout if the code isn’t valid, has expired, or isn’t applicable to certain items in your order. Please double-check the terms of the discount code, and if you’re still having issues, we’d be happy to help.
