Privacy Policy

1. Introduction

This Privacy Policy sets out the types of personal data BLISSDEPT SRL, a company incorporated in Romania, under company number  53584504. Our registered office is at Street Aurelia, nr. 2B, Vladimirescu, Arad, Romania. We may collect about you when you interact with us and explains how we process your personal data. References in this Privacy Policy to “BLISSDEPT,” "we," "us," or "our" are to BLISSDEPT SRL.

This Privacy Policy applies if you are a visitor to our websites or our social media pages, if you purchase any products from BLISSDEPT, and/or if you are a user of our apps. We may collect, use, store, and transfer different kinds of personal data about you when you visit our websites or social media pages, register for an online account with us, join our loyalty program, contact us, subscribe to our newsletter, purchase any of our products, or when you download and register an account for our apps.

BLISSDEPT is the “data controller” in respect of your personal data for the purposes of data protection legislation (including the General Data Protection Regulation – GDPR). We are responsible for deciding how we hold and use personal data we collect or receive about you. We respect your privacy and are committed to protecting your personal data. We will ensure that your personal data is stored and used in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. This Privacy Policy may change from time to time. We will regularly review this Privacy Policy, and any updates we make will be posted on our websites. We encourage you to frequently check this page for any changes to stay informed about how we are collecting and processing personal data about you.

This Privacy Policy has been drafted with brevity and clarity in mind. It does not provide exhaustive detail on all aspects of our collection and use of personal data. However, we would be happy to provide any additional information or explanation upon request. If you have any questions or concerns about any of your personal data or information contained within our privacy policy, please contact us using the details below.

Our website and app are not intended for children (anyone under the age of 18), and we do not knowingly collect data relating to children. No one under age 18 may provide any information to or on the website or our app. If we learn we have collected or received personal information from a child under 18, we may delete that information. If you believe we might have any information from or about a child under 18, please contact us at [INSERT GDPR EMAIL].

2. How to contact us

The person responsible for data protection matters within our organization can be contacted at contact@bliss-dept.com.

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights over your data as set out in section 12 below, please contact us:

  • By post: at our registered office in Vladimirescu, Aurelia Street, Arad, Romania.

  • By email: contact@bliss-dept.com                                                                                    European Representative
    Where required under GDPR, data subjects may contact us directly using the details above.

3. What data do we collect?

Personal data is any information about an individual from which that person can be identified.

Whenever we collect, store, use, disclose, or delete your personal data, this is referred to as processing your personal data. As a website user, visitor, customer, or app user, we will process different kinds of personal data about you which we have grouped together as follows:

  • Identity data – name, username, date of birth, gender

  • Contact data – billing address, delivery address, email, phone

  • Purchase data – products purchased, spending, discounts, loyalty data

  • Security data – encrypted password

  • Customer Service data – interactions with support

  • Financial data – payment details

  • Review data – feedback and reviews

  • Marketing data – preferences and interactions

  • Technical data – IP address, browser, device

  • Usage data – how you use the website/app

  • Social Media data – interactions with our social media

We do not collect special categories of personal data or criminal data.

4. When do we collect your data?

We collect your data through:

  • Direct interactions (orders, account creation, contact, etc.)

  • Automated technologies (cookies, analytics)

  • Third parties (e.g., Shopify, payment processors, analytics, advertising platforms)

5. How and why we use your personal data

We only use your personal data where permitted by law:

  • To perform a contract (orders, delivery, payments)

  • With your consent (marketing, cookies)

  • Legal obligations

  • Legitimate interests (business improvement, marketing, fraud prevention)

6. Change of purpose

We only use your data for the purposes it was collected unless required by law.

7. If you fail to provide personal data

We may not be able to process your order or provide services.

8. Data security

We implement appropriate security measures to protect your data. However, internet transmission is not fully secure.

9. How long will we keep your data?

We retain your data only as long as necessary for legal, accounting, or operational purposes.

10. Who do we share your data with?

We may share your data with:

  • Ecommerce providers (e.g., Shopify)

  • Delivery companies

  • Payment processors (Stripe, PayPal, etc.)

  • Marketing and analytics providers

  • Authorities and regulators

  • Professional advisors

All third parties must comply with data protection laws.

11. International transfers

We ensure appropriate safeguards when transferring data outside the EEA.

12. What are your rights over your data?

You have the right to:

  • Access your data

  • Correct your data

  • Delete your data

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent

We respond within one month.

13. Marketing preferences

You can opt out anytime via unsubscribe links or email.

14. Cookies

We use cookies to improve your experience. You can control cookies via browser settings.

15. Third-party links

We are not responsible for third-party websites.

16. How to complain

If you are unhappy, contact us at [INSERT GDPR EMAIL].

You also have the right to complain to the Romanian data protection authority:

Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP)
www.dataprotection.ro

17. Changes to your data

You must keep your data up to date and can request corrections.

This Privacy Policy was last updated on 20.04.2026